According to the article, “Exploring E-Commerce” that was published on Entrepreneur.com, 64 percent of businesses that sell online reported that the Internet has increased business revenues. Based on this trend of increasing Internet revenues, most business professionals see the writing on the wall and are allocating more of their marketing budget to eCommerce. Critical considerations that need to be analyzed prior to setting up an eCommerce site include security concerns, Content Management Selection (CMS) and strategies for gaining credibility and customer trust.
Content Management Systems (CMS) are of paramount importance for any company that is serious about conducting business online. Wether you sell luxury mattressess or costume jewlery, a strategy for maintaining product catalog data, recording transactions, applying payments and compiling marketing and production data for analysis is to employ a CMS to integrate all of these important business functions. By selecting the best CMS for your business, a business professional eliminates many of the stumbling blocks that discourage executives from expansion to the Internet.
Search Engine Optimization
One of the important factors to be evaluated prior to selecting a CMS suitable for your business model is how well the system operates as a Search Engine Optimization (SEO) tool. Since Internet customers are attracted via search engines, it is critical that a business site is set-up to maximize traffic to your site. Website traffic is the lifeblood of Internet sales and responds to established search engine optimization strategies established to boost your audience via articles, blogs and keywords.
Product Testing
Testing demos of different CMS products is highly recommended to determine compatibility with your company’s IT management goals. Decisions should not be based on price since paying more does not guarantee that you are getting a better product, as decision-makers are often persuaded to believe. CMS packages are often oversold with many technical goodies that are useless for most companies. There are also many free CMS options to consider. WordPress, Joomla, Drupal, Silver Stripe and Cushy CMS are some of the more popular free tools available.
Security Concerns

It is critical that companies protect consumers by establishing and maintaining security measures to protect customers’ sensitive financial information when they order online. The more expensive the items purchased, the more important it will be to win the trust of consumers before they will be willing to purchase online. Carefully selecting payment partners with proven security systems is one main step a company can take to protect customers. PayPal and Google Checkout are two trusted giants in the industry that consumers seem to trust. By offering payment options that consumers have used in the past, companies getting into eCommerce can make it easier for new customers to feel comfortable shopping with them.
Earning Customer Trust
The higher the cost of a product purchased over the Internet, the more important it is for a company to offer superior customer service. Being available to answer questions and communicate with the customer is key for larger expenditures. A high-ticket customer responds to a “relationship sale” and will purchase when they feel like they have checked out your business.
